We are committed that Total Quality is embedded in our service delivery. We shall comply fully with the legal, statutory and regulatory obligations, the ISO 9001:2008 requirements and endeavor to continually maintain and improve the effectiveness and efficiency of Quality Management Systems.
To our customers we shall ensure:
- We understand them and their needs
- We deliver a service that meets their needs
- The service delivered is consistently of good quality
- To continuously monitor and update our processes and technologies for effective service delivery,
To our Stakeholders we shall ensure:
- Our dealings with our business partners reflect our core values and meet the highest ethical standards
- An optimal return to our shareholders
- A conducive and satisfying work place for our employees.
We will develop, remunerate and support our employees in recognition of their unique contribution in achieving quality.